Thanks for visiting travelswithsun.com (hereinafter known as or “we” or “us” or “Site”). This notice serves to inform you of how we conduct our online information practices so you know how your information is collected and used.
This notice is available on our homepage and wherever we request to collect your personal information. We will never ask for your billing information unless we owe you a refund.
Your personal information will only be shared to members of Travelswithsun and RayTheTour where necessary in order to arrange your tour. That also includes agents, or contractors of travelswithsun and RayTheTour.
This privacy statement applies to all our websites (Travelswithsun and RayTheTour) and domains and includes personally identifiable information relating to an identified or identifiable person as well as anonymous data collection.
Note: Personally identifiable information means any information related to your name or personal identity.
Information We Collect
When you book a tour with us through a phone call, WhatsApp, email or Facebook, the personal information you provide to us may include, but are not limited to, name, address, phone number, email address, hotel locations during your trip, flight details and duration of your trip.
You will remain anonymous when browsing our webSites (Travelswithsun or RayTheTour). We do however, use analytics software to see which webpage you go through and the time you spend per page.
This analytics software lets us know the country that you are currently in too. It uses your IP address (the Internet address of your computer) to determine this information. We will not link your IP address with any of your personal information.
Use of our website (Travelswithsun or RayTheTour) construes that you agree with the terms on how we process your data, as outlined in our Terms of Service and the section below.
Why We Collect Your Personal Information
This is how we use your personal information:
- To arrange the services (tour services) that you book
- To enable us create content that is relevant to you
- To inform you of any major changes, special offers, updated information or other new services by Travelswithsun and RayTheTour
- To improve our services
Sharing Your Personal Information
We will not sell or rent your personal information. If required to do so by law, we will disclose your personal information in good faith to
(a) comply with legal processes served on the Site, or
(b) protect the rights and property of Travelswithsun or RayTheTour, or
(c) alert a governmental agency of fraudulent activity or other deceptive, illegal or harmful practices that we suspect based on or records.
In the event that we merge with another company or acquire a new business partner, we may transfer your personal information to the respective party(s) involved.
Besides the above, we will not share your information with other third parties without your permission.
Your personal information will only be used by us to:
- Respond to your enquiry
- Make arrangements for your tour
- Handle a complaint
- Communicate with our guides and sub-guides
- Keep our customer database up to date
- Notify you of technical service issues, special offers, or other related information
- Your personal information may be shared with agents or contractors of Travelswithsun or RayTheTour if necessary and for the purpose of improving or maintaining the services by Travelswithsun and RayTheTour.
- If you do not wish to receive emails from us, you can click the Unsubscribe link in emails.
Removing Your Personal Information
We can remove your email address from our email lists, and related necessary information (First name, Last name, Email address, etc.) as long as you agree that this may affect the quality of future services received from Travelswithsun or RayTheTour.
Deletion of your personal information does not absolve you of any prior agreements or commitments with our websites and services including payment plans where applicable.
We do not track, collect or distribute personal information but our Site does track non-identifying site usage data (e.g. number of hits and visits to our Site) for internal usage only. These statistics do not contain any personal information. Nor can they be used to obtain your personal information.
Our website uses “cookies” to personalize your online experience. A cookie is a unique text file put on your hard disk by a webpage server. These cookies are unable to run programs or send viruses to your computer.
Declining cookies may result in an incomplete experience regarding the interactive features of the websites you visit.
This website contains links to other sites. You accept that we are not responsible for the content or privacy of these sites.
Please be aware when you leave our Site. It is your responsibility to read the privacy statements of any site that collects personally identifiable information.
Compliance With This Privacy Notice
Do contact us if you have any questions, opinions, comments or a complaint regarding compliance to this privacy notice.